Frequently Asked Questions
1. What is the minimum order quantity (MOQ) and the order process?
1. What is the minimum order quantity (MOQ) and the order process?
We offer flexible MOQs depending on the product category. However, the standard MOQ is 50 units. The order processing is simple; we share our catalogue with you, you share your product selection, confirm quantities, and our team will handle the rest.
2. What are the payment terms and modes?
2. What are the payment terms and modes?
We offer standard payment terms that include advance payment, and we accept multiple payment modes, including bank transfer, UPI, and secure gateways.
3. What kind of profit margins can we expect as a retail partner?
3. What kind of profit margins can we expect as a retail partner?
We offer competitive and retailer-friendly margins designed to ensure strong profitability, with a potential for even higher returns based on volume and long-term partnership.
4. How long does it take to fulfill and dispatch an order?
4. How long does it take to fulfill and dispatch an order?
Order fulfillment typically takes 5-7 working days, depending on the size and customization requirements; you’ll receive tracking details as soon as the shipment is dispatched.
5. Do we get post-sales support in case of defects, damages, or complaints?
5. Do we get post-sales support in case of defects, damages, or complaints?
Yes, we have a responsive support team to handle post-sales issues, including replacements or returns for damaged or defective items with a defined claim window, mutually agreed upon.
6. Will we get training or onboarding support for our store staff?
6. Will we get training or onboarding support for our store staff?
Yes. We provide easy-to-understand product manuals, usage guides, and virtual onboarding sessions to ensure your team is confident about the product offerings.
7. Can we customize the product with our company logo?
7. Can we customize the product with our company logo?
Yes, we do offer brand customization services, including white labeling. For white labeling, a minimum order quantity of 1000 units is required.
The estimated lead time for completion is approximately 90 days from order confirmation.