Shipping & Delivery Policy
UltraCare PRO believes in practising precision in everything, hence, to ensure that your product reaches you intact and on time, every time, we have an exclusive tie-up with DTDC Couriers serving around 10,500+ pin codes across India.
Our products and services are available pan India and as of now, we only deliver within India.
Please note that;
- You are not required to pay any charges while receiving the product except COD orders.
- Rural areas and certain weather conditions may cause shipping delays. You can track your order or contact us for any kind of support.
- If shipping to an office building or company address, please be sure to include the company name when filling out the address or the package may not be able to be delivered.
- Please be sure to alert any gate guards, front desk personnel, etc. that you are expecting a package from us so as to avoid any kind of trouble for the delivery person.
- What is the estimated shipping time if I place an order today?
Orders received before 2:00 PM are dispatched on the same day itself. Normally, it takes 3 to 5 working days in delivery after the dispatch of the product.
- Can I get urgent delivery of any product?
Yes, you can by paying the instant delivery fee, charges of which you can discuss at 9512108456.
- Is free home pickup service available on my pin-code?
We request you to call us on +91-9512108456 or send us an email on firstname.lastname@example.org in order to know about the pin codes we serve.
- What if a product is showing unavailable to my address?
Not to worry. You can always call on our customer support number +919512108456 or submit your query in an email on email@example.com. If the product is not deliverable through our courier service, we will get it delivered to your address via the Indian post.
- Is it possible that at the time of delivery I check the product for 5 mins and if found satisfactory then make the payment otherwise return it with the same courier?
We have a tie-up with DTDC courier and they don’t allow open delivery for COD or PrePaid orders.