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Refund and Cancellation Policy

Home > Refund and Cancellation Policy

Return Policy :

We at Zealmax Innovations Pvt. Ltd. (UltraCare PRO) are committed to ensuring customer satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a straightforward return/refund outlined as per the below policy.

Eligibility and Process :

To be eligible for a  return/refund, you must have purchased the product directly from UltraCare PRO’s Website. The product must be in its original condition and packaging, with all accessories and documentation included. 

In case of Return & Replace :

  • Provide your order details, including the purchase date and reason for the replacement . Our team will review your request and provide further instructions. In Case of a faulty device, we would replace it at earliest.
  • The item must be in its original condition, undamaged and in its original packaging. All accessories and documentation that came with the product must be included. Any damage made to the devices will be chargeable.

In case of Return & Refund :

  • The item must be in its original condition, undamaged and in its original packaging. All accessories and documentation that came with the product must be included. Any damage made to the devices will be chargeable.
  • Once the returned item is received and inspected by UltraCare PRO, the purchase amount will be refunded back to the original payment method.

Once we receive the returned item, please allow 7-10 business days for your replacement/return/refund and for any refunds or replacement to be completed .

Please note that this refund policy applies only to products purchased directly from UltraCare PRO Website. If you purchased our product through a third-party retailer, please refer to their refund policy.

Non-Refundable Items and Exclusions :

  • Customers have 7 days from the date of delivery to request a  return/refund/replacement. After this period, products are not eligible for return/refund. To initiate the process, please contact our customer support team at +91 87996 95599
  • Products you deem no longer in need
  • Orders worth less than Rs. 1000 are not eligible for a return/refund/replacement.

 

Cancellation Policy : 

Order Cancellation :

  • You can cancel your order the same day you placed it anytime before 1pm. After this time frame, we may have already processed and shipped your order but you can decline the order at delivery.
  • If you wish to cancel the order after it’s delivered and received, please contact our customer support through whatsapp at +91 87996 95599. Once your order is successfully returned and received by UltraCare PRO, refund will be issued to the original payment method.

Please note that this cancellation policy applies only to products purchased directly from UltraCare PRO Website. If you purchased our product through a third-party retailer, please refer to their refund policy.

NOTE : We reserve the right to modify or update the policy at any time, so we recommend reviewing it periodically. Please note that accessories are not covered under warranty. The warranty is applicable only to the device.